Customer Services

Implementing clinical exchange and storage networks extends far beyond merely installing software. User adoption, integration with existing systems, and measuring achievement of business objectives are just some of the compelling reasons to seek expert advice.

Our primary goal is to assist our partners and collaborate with customers to develop clinical information exchange and storage networks that deliver real value. Using our methodology and experience, our Customer Services team will guide our partners and customers through the use of best practices to ensure the project is flawlessly executed and is aligned with your business goals and objectives.

Karos provides strategic advice and implementation leadership to implement clinical information exchange and storage networks within an organization. Our Customer Services team is a short-term high-impact group of individuals that can help prioritize deployment and integration decisions, provide deep analysis of business processes, and make recommendations about how to best implement Karos’ clinical information exchange and storage software to solve real business needs.

Deployment Services

Our team of highly-skilled engineers and solution architects can help ensure the success of your product rollout. We offer a variety of professional services covering solution architecture & design, project planning, installation, configuration, system integration, and customization of Karos’ clinical information exchange and storage products.

Architecture & Design

Our solution architects assist our partners and customer in designing the right solution based on their years of experience designing large-scale exchange networks. The solution architecture and systems design play an important the deployment and planning activities and takes into account functional requirements, system requirements, integration with existing system, solution availability, privacy & security and operational aspects.

Project Planning

Our Customer Services team works in close collaboration with our partners and customer stakeholders to formulate an implementation plan and assists in coordinating all deployment activities to meet agreed upon time lines and milestones.

Installation

Let us handle the details – Karos service engineers can install your Rialto network to ensure maximum performance and success.

Configuration

Configuring clinical information networks presents a potentially bewildering array of options, integration points and performance tuning settings. Our team can help you configure and tune your installation to best support your unique needs.

Integration

We have extensive systems integration experience, and can help tie our products into enterprise systems ranging from the most common to the more esoteric. Karos expects to coordinate and facilitate the integration of all 3rd party applications. Karos follows a process to define the clinical workflows and clinical use scenarios formulated in a set of acceptance tests and establishes a plan for testing interoperability with each device or system, including optional transactions, required and optional data fields and exception management. Acceptance tests, largely modeled on IHE integration profiles, are developed in collaboration with your organization and our partners. These documented tests form the basis of discussion with 3rd party application vendors. Successful execution of all acceptance tests is our measure of success.

Customization

Karos’ products are highly configurable, accommodating integration with many systems while eliminating the need for additional coding. However, in those cases where configuration alone cannot solve the problem, our engineers can customize our products to meet your unique requirements.